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Excellent from beginning through installation. Todd assisted us throughout the process with his year of advice and broad knowledge of carpet and wood floor selections. We discussed the purposed of each room and why a particular model of carpet would be best. When Todd arrived to measure the floors, he showed us where our ideas could be enhanced to bring the overall look of our home to our original vision. Installers were timely and hard working. We had our house finished within a week. The installers took extra care to make sure that we had a beautiful project. We are so pleased and recommend Peeks, and especially Todd and his team for your next flooring project.
Todd Bower did an amazing job for us! We purchased both a large wood floor and carpet for the stairs and second floor! He made everything so easy, from the measurement phase to post installation! I would definitely recommend Todd to take care of any and all your flooring needs!
We had an amazing experience. Excellent advice when deciding which floor to buy. The crew completed the job in 1/2 the planned time. Every aspect of installation was professional and done right the first time.
Installed wood flooring and didn’t an excellent job weaving it into existing flooring. I am very pleased with the service and professionalism.
I’m still waiting for the finished result, but they are great to work with until you hire them. I would have put 5 stars if their communication AFTER I signed the contract and put down the deposit continued to be great. Once the sale is done, they are very slow to respond and you clearly notice the difference in attention/treatment. It took me 5 emails and a phone call only to get an answer to a question I had through a separate channel. I also used a vendor they referred for baseboards, and they failed to provide a timely response to that vendor for scheduling, causing the vendor to schedule something very last minute. Overall I wish I could have given this place 5 stars because the sales folks are top notch, but they fell short after sale was made. I will update my review once the installs are done and everything is finished.Update: I am changing this to 1 star. They agreed to do some minor repairs based on the quality of work on March 28th, and never scheduled anything between then and now (May 26). Finally someone reached out at a time where I have family visiting, so I asked to schedule something 2 weeks later, and they started accusing me of being difficult. No apologies or anything for going silent on me for 2 months.Also, I would highly advise against using Panther remodeling as the sub contractor as they took 4 weeks to finish a job that was quoted for 5 days. Overall I would never hire this company again to do any work for me.NOTE: Richard from S&H who is the QA guy was really great to work with, and a rare delight from the process.
Peek's did an amazing job installing carpet & LVP in our home. The floors look beautiful!I would really like to give Todd Bower a very big thank you!He’s super knowledgeable & patient. He walked me through every step of the process and called daily to check on the process.The installers were very professional and cleaned up at the end of each day.Ask for Todd, he’s the BEST!!
I am a fan! We recently re-did our kids playroom and wanted a robust carpet and memory foam pad. Typically we shop at a couple stores to get the best price and feel for the staff selling the carpet. After one visit to Peeks on Preston, we did not need to check out any other options. The knowledgeable and friendly professionals guided us to the carpet and pad we needed and sent us home with 4 samples (no cost). Our job was a small one - less that 300 sq.ft but we felt like we were a 3000 sq.ft job. That is what sold us! No matter how big or small the job was, we were treated so well! They do all types of flooring and we will be a repeat customer in near future.
Last year we bought carpet from Phong at Peek for our entire house. He was kind for my many questions and uncertainties, super knowledgeable about the products we were choosing from, and amazing throughout the entire experience of selection and installation. One year later I called to ask how to prepare our carpet for a new puppy and again I experienced the same quality service. We will go to Peek for all our flooring needs!
Horrible experience dealing with this sorry excuse for a business. Frisco beware! Promises, promises, promises until our delivery date came around. Pushed it back three times until I asked for a refund. They said we will charge a restocking fee and part of the flooring order is not refundable. I said you can take this up with the American Express dispute investigation and promptly filed a report. I wholeheartedly understand that America's supply chain is congested, but we gave more than enough time to meet their promised date and were only told by Phong the product could not be delivered the day before. The flooring market of Dallas is very competitive with many options to meet your needs. Sadly, after our $5,000 transaction the customer service we expected was non-existent. I would implore anyone in the flooring market to shop elsewhere!
Tough to post a review like this as we have used Peek before installing wood floors and they did a great job. The sales experience has always been great but BEWARE when it comes to carpet installation. On average every other foot of our baseboards were torn up with scratches and nicks that to do it right had to be filled in with wood putty and repainted. The response from the company was this is normal and just use a little paint to touch up. We even shared the pics with them and told them there is no way this is normal. The other response was call our QA department and see what they can do. At this point I gave up. We all know they would have done the cheapest possible job and just touched up the baseboards (which I did and the nicks were so deep, that was not the solution). I would not recommend them for carpet installation at all. Pics tell it all
Peeks was amazing and so professional! We worked with Areez, and I only have positive things to say about him and his crew. I have to be honest, I dreaded the day the renovation would begin and what we thought we would be a negative experience. It was nothing like that. In our project we completed took up all tile and carpet downstairs and replaced it with engineered wood and different tile in bathroom and laundry room. I was stunned when demo started on a Monday and they were moving my furniture back in on a Thursday! The crew's attention to detail and hard work "wowed" us and the final product was beautiful! I felt like a had a new house! Thank you, Areez and Peek's Flooring.
Peek's has been GREAT! We worked with Todd and he was very knowledgeable about everything Peek's has to offer from tile to carpet to hardwoods. Peek's has a great selection, every kind of flooring you could imagine and then some. Todd knew the exact process of how the instillation would go and it went flawless. We had quite a bit of flooring installed and I was surprised how efficient and clean Pedro and his crew were. See less transitions from my wood to tile. I would not do such a big project with any other flooring company and neither should you! True professionals!
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